Privacy Policy
How we handle the information you share with us.
Last updated June 2026. This is a general template and not legal advice — please have it reviewed by your attorney.
Who we are
Louisville Guest Services is a Kentucky-based concierge and travel-planning company. This policy explains what we collect when you use our website and services, and how we use it. It is provided as a starting point and should be reviewed by your own attorney before you rely on it.
Information we collect
Contact details you give us — your name, email, phone number, and anything you include in a message, inquiry, booking, or proposal.
Trip details you share so we can plan — dates, group size, interests, and preferences.
Payment information when you book. Card payments are processed securely by Square; we do not store full card numbers on our servers.
Basic technical data your browser sends automatically, such as device and usage information, used to keep the site working and secure.
How we use your information
To respond to your inquiries and plan, quote, and deliver your experiences.
To process bookings and payments and send receipts and confirmations.
To send you information you ask for, such as itineraries, proposals, or a rate sheet.
To improve our services and keep the site secure.
Payments
Payments are handled by Square, Inc. When you pay, your card details are collected and processed by Square under its own terms and privacy policy. We receive confirmation of payment and order details, not your full card number.
Sharing
We share information only as needed to deliver your trip — for example, with distilleries, hotels, drivers, restaurants, or other vendors involved in your plans — and with service providers such as our payment and email processors. We do not sell your personal information.
Transactional emails (receipts, confirmations, replies) are sent through our email provider. If we send optional updates, you can opt out at any time.
Data retention
We keep your information for as long as needed to serve you and to meet legal, accounting, and reporting requirements, then delete or anonymize it.
Your choices
You may ask us to access, correct, or delete your personal information, or ask questions about this policy, by contacting us using the details below.
Contact us
Questions about this policy? Reach us at concierge@louisvilleguestservices.com or (502) 755-7636.